Report Damage Quickly and Easily
Do you have damage to your solar panels, property or equipment? We are here to help you.
At Solarif, we understand that dealing with damage can be stressful. That’s why we’ve made the reporting process as easy as possible. Report your damage and get the support you need right away, so you can move forward without worry.
Report your damage today and receive the assistance you need.
What should I do after a damage?
How can you report your damage?
Or you can send an email to claims@solarif.com with all the necessary information and evidence.
What happens after you report your damage?
If your claim is denied, you will receive an explanation. If you disagree, you can online file a complaint.
Do you have questions or need assistance?
Contact our support team for help. We are here to assist you!
Email: support@solarif.com
Phone: +31 26 711 5050
Frequently Asked Questions
Yes. However, keep in mind that the later you report, the more difficult it is for the insurer to investigate the damage and whether it is covered. Late reporting of damage can harm the insurer’s interests and affect potential payouts. Therefore, report the damage as soon as possible!
No. The solar panel insurance does not require repair. However, keep in mind that if you do repair, you usually receive the replacement value. If you decide not to repair, only the current value is reimbursed. The current value is determined by the expert.
Sometimes. In most cases, the expert only determines the extent, cause, and circumstances of the damage, and the insurer assesses coverage based on the report. In some cases, the expert is appointed as a ‘loss-adjuster’ who can confirm coverage. It will be indicated beforehand in which capacity the expert is acting.
Yes, if you disagree with the damage assessment by the expert, you can request a second opinion (contra-expertise). This means an independent damage expert will reassess the damage. Contact us to initiate this process. Depending on the insurer’s terms, part of these costs may be at your own expense.
If the damage was caused by someone else, it is important to clearly indicate this when reporting the damage. The insurer will investigate whether this party can be held liable for the damage. It can be helpful to provide a witness statement and other relevant information to support this.
If your claim is denied by the insurer, you will receive a written explanation of the reasons. If you disagree with this decision, you can file a complaint. Our complaints department will review your objection and provide you with a response within 30 days.
The time required to process a claim varies depending on the complexity of the damage and the completeness of the information provided. Generally, we aim to resolve simple claims within two weeks. For more complex claims, it may take longer, especially if a damage expert needs to be involved.
- The expert visits the site and conducts a thorough inspection.
- The expert assesses the extent and cause of the damage.
- Reviews invoices for market-conform rates.
- After the inspection, the expert prepares a report with findings and recommendations for repair or replacement and sends it to the insurer for further processing of your claim.
- At the request of the insurer to determine the cause of the damage.
- If the damage is complex.
- When the insurer needs more detailed information to assess the claim.
